Are you planning an extended absence from the office? If you’ll be away for more than five days, it’s essential to set a delegate of authority (DOA) in SMAX to ensure a seamless experience for your team and clients. Setting a DOA is a simple yet effective way to maintain business continuity while away from the office.

Why Set a DOA?

When out of the office, service requests needing attention may pile up. By setting a DOA, shipbuilders can designate a colleague to handle these requests during absences, preventing delays and minimizing the impact on a team’s productivity.

How to Set a DOA in SMAX

Setting a DOA in SMAX is a straightforward process. To get started, follow these steps:

1. Visit the SMAX website: Navigate to https://smax.nns.com/saw/Article/55431/general for a step-by-step guide on setting a DOA.
2. Follow the instructions: The article provides a comprehensive walkthrough on how to set a DOA.
3. Designate a colleague: Choose a trusted team member to act as a DOA, and they will be able to manage service requests on your behalf.

Setting a DOA for a Specific Time Frame

To make the most of the DOA feature, consider setting it for a specific time frame (e.g., a week, two weeks, or a month). Be sure to update DOA settings as needed, such as when the absence dates change or when returning to the office.